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FAQs

Why should I process credit cards?
The average Individual and Business reliance on cash and checks for retail and e-commerce business transactions is continually diminishing. Today, the average American adult carries at least two credit cards. Together, Visa®’ and MasterCard® annual volume exceeds $230 billion dollars.

Yes, our approval rate is 99.8%, so even if you have bad credit you are likely to get approved.

A variety of services are available to merchants depending on their type of business and the volume of transactions submitted on a monthly basis. In order to determine the best solution and pricing, please contact one of Englobe’s merchant account representative at Tel. 1800-642-9632 or by Fax 1800-642-9634
Authorization involves communication between the card issuing bank and the merchant’s bank verifying that the cardholder has available credit or funds to cover the transaction. The card-issuing bank puts those funds on hold and assigns an authorization code to the transaction. Processing refers to the transaction workflow and how each party involved receives the data. Settlement refers to the final accounting stage in which the transaction posts to the appropriate accounts at the card issuer and the acquiring bank.
Non-Bankcard transactions refer to transactions from American Express®, Discover®, Diners Club® or JCB® credit cards.
This is the Voyager® and Wright Express®, fuel credit cards.
Choose your problem from the five most common problem sets below and check to see if you have tried each of the solutions listed. If you cannot find the solution here call our customer service help desk.
  • Check that you are using the correct power cord
  • Unplug your power cord and plug back in
  • Try a different outlet
  • Feel the back of terminal where power supply connects for warmth. If you have warmth, you have power and the issue may be elsewhere in the hardware.
  • Try another card
  • Perform Card Read Test
  • Unplug power and/or reset terminal
  • Clean the card swipe
  • Re-download the unit
  • Check that the key is working in terminal
  • Check master key location
  • Reset terminal
  • Check encrypted working key sticker
  • Call tech support to check CAS
  • Test line with different phone
  • Check for rollover system
  • Check for splitter
  • Try re-downloading
  • Check terminal for a “9”
  • Check authorization & settlement phone #’s
  • Check printer for solid light
  • Check cable between printer & terminal
  • Try different outlet
  • Are you printing on correct side of paper?
  • Printer test (hold paper feed, unplug power)
  • Go into boot level (if applicable) and confirm that printer is set for 01
  • Disconnect printer & re-download machine

Funds are automatically transferred to your business checking account via an electronic ACH transfer. Funding occurs after a transaction has been captured and settled for payment.

Financial Institutions and the Visa and MasterCard Associations have different criteria for evaluating the potential risk involved in credit card transactions where the card is not physically present at the time of the transaction. This type of business is typically referred to as “card not present” or “MO/TO” (mail order/telephone order).

Due to the risk involved in these types of transactions, an additional separate Merchant account may be required.

Electronic Commerce (or e-Commerce) is relatively new, but all indications show that it will be a major commercial influence within next 3 to 5 years. Over 100 million people worldwide are now connected to the Internet, and online stores have a nearly unlimited potential customer base. Even the most conservative estimates indicate that e-commerce growth in the next few years will be enormous. From approximately $5 billion spent in 2002 by online shoppers, figures for online sales in the year 2006 are estimated at $12 billion to $15 billion and higher.

While the biggest names in retailing are establishing a presence on the Internet, stores of all sizes have nearly equal opportunities to attract customers and expand their business. With available search engine tools, all merchants have an opportunity for e-commerce exposure.

Visa® and MasterCard® require each merchant to perform AVS (Address Verification Service) on all transactions where the card is not present. However, this is just one form of fraud prevention, and there is no guarantee that the transaction is not fraudulent. The merchant is responsible for all transactions accepted, even if AVS is approved. If you feel a transaction is possibly fraudulent, you can contact the cardholder, as well as the Financial Institution that the card is affiliated with, to verify authenticity.

Technically No! The major credit card networks (VISA®, MasterCard®, Discover®, and American Express®) prohibit their merchants from setting a minimum purchase amount.

As a merchant, I was told that if a customer presented their debit card and did not use their PIN number that it is possible for the merchant to be at risk, if at the close of business day batch-out if the customer did not have the monies in their checking account. Is there any validity to that? Could I as the merchant be at risk and if it does, if I do require the usage of a PIN pad 4 digit code, would that protect or automatically secure a guarantee payment?

If the debit card transaction was authorized then it will be paid regardless of the monies in the checking account. The risks associated with signature-only use of debit cards is the same as credit cards.

About 3.6 million
It depends on the type of business. Many studies have suggested that most retail businesses generate 30% to 40% more revenues by taking credit cards.
A merchant swipes the customer’s card through a terminal which verifies and authorizes the transaction. The transaction is then processed or acquired by the merchant’s bank which submits the transaction to a network for settlement. During the processing or settlement, the transaction is then routed to the card issuing bank for payment.